Effective Date: November 4, 2025
Last Updated: November 4, 2025

Welcome to Sgr Gift Shop (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website Sgr Gift Shop and purchase products from us. We are committed to complying with the General Data Protection Regulation (GDPR) and all applicable privacy laws in Bangladesh.

1. Information We Collect

We may collect the following types of information when you interact with our website or services:

  • Personal Information: Name, email address, phone number, delivery address, and payment information when placing an order.
  • Technical Information: IP address, browser type, operating system, device information, and pages visited.
  • Cookies and Tracking Data: To improve website functionality, analyze traffic, and enhance user experience.

We collect this data only when necessary for processing your order, communicating with you, or improving our services.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and deliver your orders.
  • To communicate regarding your purchase, inquiries, or customer support.
  • To improve our website, services, and product offerings.
  • To send promotional emails and special offers (only if you opt in).
  • To comply with legal obligations and prevent fraudulent transactions.

We do not sell, rent, or trade your personal information with any third party.

3. Legal Basis for Processing (Under GDPR)

We process your personal data under the following legal bases:

  • Contractual necessity: To fulfill your order or provide services you request.
  • Consent: When you subscribe to our newsletter or marketing messages.
  • Legal obligation: To comply with applicable laws and tax requirements.
  • Legitimate interests: To maintain and improve our website and prevent fraud.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes stated in this Privacy Policy or as required by law. Once data is no longer needed, we securely delete or anonymize it.

5. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. All payment information is processed through secure, encrypted channels using industry-standard protocols.

6. Your Rights (Under GDPR)

You have the right to:

  • Access your personal data.
  • Request correction or deletion of your data.
  • Withdraw consent for marketing communications.
  • Object to processing of your personal data.
  • Request a copy of your data in a portable format.

To exercise any of these rights, please contact us at sgrshops@gmail.com.

7. Cookies Policy

Our website uses cookies to enhance user experience, remember your preferences, and track website performance. You can choose to disable cookies in your browser settings, but some parts of the website may not function properly if cookies are disabled.

8. Third-Party Services

We may use trusted third-party services (such as payment gateways or delivery partners) to facilitate transactions. These partners only receive the information necessary to perform their duties and are bound by confidentiality and data protection obligations.

9. International Data Transfers

If you are located outside Bangladesh, please note that your data may be transferred and processed in Bangladesh. By providing your information, you consent to such transfers in compliance with applicable data protection laws.

10. Children’s Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal data from children. If we become aware of any such data, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your data is handled, please contact us:

Sgr Gift Shop
Address: Mirpur-12, Dhaka, Bangladesh
Email: sgrshops@gmail.com